Data Privacy Statement
Recent Changes
- Carbon Footprint and Environmental Impact.
If you have any inquiries, please contact us at privacy@tellmyroute.com. For managing or modifying your privacy preferences, reach out to support@tellmyroute.com. If you disagree with the updated Privacy Statement, you may opt-out of certain features or discontinue using our services.
Last Revision: September 1, 2024
Commitment to Privacy
TellMyRoute.com ("TellMyRoute," "we," "our," or "us") offers users ("User(s)" or "you") a platform and web services for public transit information and trip optimization (the "Service"). TellMyRoute is devoted to safeguarding your privacy. This Privacy Statement details our practices regarding the collection, usage, disclosure, retention, and protection of your personal data when using our Service.
Data We Gather
We collect personal data when you install or use the App, access our Service, register for an account, provide us with details like your favorites and travel patterns, complete a web form, conduct searches on our Service, or communicate with us.
- Data Collected During App Installation: Includes metropolitan area, device ID, advertising ID, device type, operating system, and more.
- Usage Data: Includes IP address, social network tokens, engagement with our Service, and more.
- Location Data: Includes GPS signals and sensor data from your mobile device.
- Cookies & Similar Technologies: We use cookies, web beacons, SDKs, APIs, and unique identifiers.
- Account Information: Includes your email address and other related account data.
- Points of Interest (POI) Data: Includes destinations and POIs like home or work addresses.
- Additional Content: Includes user-generated content, chat interactions, and survey responses.
Information from Other Sources
We may obtain personal data about you from third parties who have your consent or when you have publicly shared such information.
Who Controls Your Personal Data?
TellMyRoute.com is the data controller for the personal information collected in relation to the use of TellMyRoute’s Service.
How We Utilize Your Data
Legal Justification for Use
We collect, process, and use your data for the purposes outlined in this Privacy Statement based on one or more of the following legal grounds:
| Purpose | Description |
|---|---|
| Contract Fulfillment: | We process your personal data to deliver the Service, following your acceptance of these Terms, and to maintain and operate our Service. For instance, we collect your location data to offer recommended public transport options and routes to your chosen destination. |
| With Your Consent: | We may seek your consent to process your personal data for specific purposes, which you can withdraw at any time. For example, we may request consent to provide personalized content or advertisements, including through the use of cookies. |
| Legitimate Interests: | We process your personal data for our or our partners’ legitimate interests, with appropriate safeguards to protect your privacy. This includes detecting, preventing, or addressing fraud, abuse, security issues, and functionality problems with our Service; protecting rights, property, or safety; enhancing our Service; personalizing the Service; enforcing legal claims; and complying with relevant laws and regulations. |
Purpose of Data Usage
We may use personal data collected about you for the following purposes:
- To provide and manage the Service, including aggregation, statistical analysis, research, and improving TellMyRoute’s offerings, such as navigation and route determination.
- To verify user identity and enable transactions, which may involve calculating costs for such services.
- To track your journeys and assist with navigation.
- To process payments for various features, such as ticketing.
- To personalize the Service and content, including transport recommendations based on your preferences.
- To develop, enhance, and tailor the Service and user experience.
- To provide technical support, handle requests and complaints, and gather feedback.
- To send updates, notifications, and additional information related to the Service, such as changes in public transportation.
- To respond to user online inquiries.
- To improve the Service’s accuracy and interface.
- To comply with legal requests or court orders from governmental agencies, and applicable laws and regulations.
- To generate statistical, aggregated, or anonymous data for any purpose.
- To deliver personalized interest-based advertisements and understand your activity better.
- To measure travel distance, carbon intensity, and other travel-related factors for generating and commercializing Carbon Rights.
We may also use the data to promote our services to users, including sending communications about TellMyRoute services, features, promotions, and events. We do not sell your email address, name, or other identifying information to partners or others for direct marketing purposes except as described in this Privacy Statement.
Sharing of Personal Data
Service Providers/Data Processors
We utilize cookies, web beacons, and similar technologies to collect information about your use of the Service. TellMyRoute.com partners with selected service providers, including hosting services, payment processors, fraud detection services, and data analytics services. These providers may access personal data only for their specific roles in facilitating and enhancing our Service.
Third-Party Advertising Partners
We allow third parties to display advertisements through the Service. These companies may use technologies to gather information about your use of the Service and other services. This information may be used to deliver personalized ads and assess their effectiveness.
Legal Obligations
We may disclose your personal data if required by law or in response to valid requests from public authorities (e.g., a subpoena or other legal processes).
Business Transfers
We may share or transfer your personal data in connection with a merger, acquisition, or sale of all or part of our assets, as well as in connection with due diligence or legal proceedings related to such transactions.
Aggregated Data
We may share aggregated or de-identified data that cannot reasonably be used to identify you with others for business or research purposes.
Your Rights
- Access and Amend: You can access, review, correct, or update your personal data by contacting us directly.
- Deletion: You have the right to request the deletion of your personal data, subject to legal and contractual obligations.
- Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions in such communications or by contacting us directly.
- Data Security: We implement reasonable measures to safeguard your personal data from unauthorized access, alteration, or disclosure.
- Complaint: If you believe your data protection rights have been violated, you can lodge a complaint with a relevant data protection authority.
International Data Transfers
Your personal data may be transferred to, and maintained on, servers located outside your country of residence. By using the Service, you consent to the transfer of your data to our servers and third parties located outside your jurisdiction.
Privacy for Children
Our Service is not directed to children under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that we have collected such data, we will delete it promptly.
Policy Changes
We may update this Privacy Statement from time to time. We will notify you of significant changes by posting the new statement on this page. You are encouraged to review this Privacy Statement periodically for any changes. Continued use of the Service following any changes constitutes your acceptance of the updated statement.
Contact Us
If you have any questions about our Privacy Policy, feel free to reach out to us: